• I don't remember my password. Help!

    I don't remember my password. Help!

    Follow these steps to reset your password:

    • Click on Login in the drop down menu of 'Account'
    • Select the 'Mobile number or email' button
    • Click on 'Forgot password?'
    • Enter your registered e-mail address or mobile number and we will send you a security code to reset your password
    • Enter the code and set a new password

     

    What should I do if I have trouble with logging in?

    Try this:

      • Check your login details. Your email address is your user name
      • If you forgot your password or it's not working, reset it using 'Forgot Password' link on the sign-in page
      • Ensure that your web browser accepts cookies
      • If the site is down, please log in again after some time

    If you are still unable to login, please 'CONTACT CUSTOMER CARE'.

     

    Can JiffyHunt use my account without my knowledge?

    Not at all! We ensure that you get a secure and safe shopping environment always.

     

    What if I don't want to receive promotional emails?

    You can unsubscribe from these emails by clicking the 'Unsubscribe' link at the bottom of the emails. However, you will continue to receive important order-related updates.

  • How can I transfer Free Charge Balance to my bank account?

    Follow these steps to reset your password:

    • It's simple!
    • Go to 'FreeCharge Balance' in the drop-down menu on the top right corner. Click on 'Go to FreeCharge'
    • Click on 'Withdraw to Bank' on left-hand side and add your bank account details (if not done already)
    • Click on ‘Add Money’ on left-hand side and select ‘Withdraw Money to Bank’.
    • Enter the amount you wish to transfer and generate an OTP to your registered number
    • Enter the OTP once you receive it, click on 'Send Money'. Done!

     

    What is the FreeCharge Account?

    The FreeCharge Account is an RBI approved pre-paid payment instrument. It is a great way to make quick and hassle-free payments. Use it to shop on JiffyHunt or any other merchant accepting FreeCharge Balance as a mode of payment.

     

    What is FreeCharge Balance?

    The amount in your FreeCharge Account is your FreeCharge Balance.

    • Disruption in your internet connection at the time of payment
    • No response from your bank at the payment gateway
    • Don't worry, your money will be credited to your bank account.

     

    What will happen to my money if a transaction using FreeCharge Balance fails or is rejected?

    Don't worry, your money will be instantly credited to your FreeCharge Account. If you do not see the money back in your account, write to us in 'CONTACT CUSTOMER CARE'.

     

    Where can I use my FreeCharge Balance?

    You can use it to:

    • Shop at JiffyHunt, Shopper's Stop, McDonald, Dominos and many more merchants.
    • Recharge phone/data card, pay postpaid phone bills, make utility transactions at FreeCharge

     

    I am a JiffyHunt/FreeCharge user. How can I start using FreeCharge Balance?

    Here's what you need to do:

    • Log into your JiffyHunt account.
    • Go to 'My Account' and click on 'Upgrade to FreeCharge Account'.
    • Enter the one-time verification code sent on your registered mobile number.

    Your FreeCharge Balance will now be ready for use.

     

    I lost my phone! I want to block my FreeCharge Account. How can I do this?

    Please inform us as soon as possible via 'CONTACT CUSTOMER CARE'. We will block your account at the earliest.

    • Select 'Information/issues on FreeCharge Account' under 'Any Other Query'.
    • Choose 'I have an issue on my FreeCharge Account' from the dropdown menu.
    • Select 'Blocking/unblocking my Account'.

     

    Why am I being asked to verify my email address?

    By verifying your email address, you can use a common account and login for JiffyHunt and FreeCharge. We encourage you to link your existing JiffyHunt and FreeCharge accounts using a common email address.

     

    How can I add money to my FreeCharge Balance?

    It's simple!

    • Log into 'Account' and go to FreeCharge Balance.
    • Click on Go to FreeCharge Account.
    • Select 'Add Money'.
    • Choose your mode of transfer and amount.
    • You can check your updated Freecharge Balance in 'View my Account'.

     

    How do I check my FreeCharge Balance?

    You can check your FreeCharge Balance in View my account. You can also check it on the FreeCharge website/app.

     

    What is the maximum FreeCharge Balance I can store?

    You can store up to Rs. 10,000 as Cash Balance.

     

    Are there any withdrawal limits?

    Yes. You can transfer only up to Rs. 5,000 in your bank account in a single transaction. Also, the limit to transfer per month is Rs. 25,000.

     

    Is there an expiry date on the FreeCharge Account?

    Yes. Your FreeCharge Account expires if not used for 6 months. 'Click here' to view FreeCharge Account T&Cs.

     

    Can I use FreeCharge Balance along with cash-on-delivery to place an order?

    Yes, you can.

     

    I can't see my FreeCharge Account on my JiffyHunt App. Why?

    That's because you're still using an old version of the app. Update your JiffyHunt App to the latest version.

     

    I do not have a FreeCharge Account? How will I get my FreeCharge Cashback?

    It is mandatory to have a FreeCharge Account to get your FreeCharge Cashback. And creating it is simple.

    • Log into your JiffyHunt account and click on Register.
    • Fill in the required details.
    • Enter the one-time verification code sent on your registered mobile number.

    Your FreeCharge Account will be activated!

     

    Is there any expiry date for a FreeCharge Cashback?

    Yes. Cashback must be used within 185 days of it's issue.

  • How do I purchase an automobile?

    It's simple.

    • Choose the vehicle and provide PIN code to select the dealer of your choice.
    • Select preferred variant and colour.
    • Avail of any applicable offers and pay the non-refundable booking amount.
    • Dealer will get in touch with you for the next steps (including the documents required).
    • After you receive the Ready for pick-up message, visit the dealer with your documents.
    • Make final payment and collect your vehicle.

     

    Top Automobiles A-Z FAQs

     

    Can I change the dealership after booking the vehicle?

    No, you cannot change the dealership once the vehicle has been booked.

     

    What is the Automobile cancellation process?

    An automobile booking is non-cancellable and non-refundable.

     

    Can I return/replace the vehicle if I am not happy with it?

    Once purchased, you cannot return/replace an automobile.

     

    When should I pick up the vehicle?

    After you receive the Ready for pick-up message, you can visit the dealer with your documents. You can make the final payment and collect your vehicle.

     

    Can the vehicle be delivered to me?

    You will need to visit the dealership to complete the documentation and other formalities.

     

    Where do I have to pay the balance amount? How much will it be?

    You will need to pay the balance amount at the allocated dealership. The amount will be based on your vehicle's final on-road price.

     

    Is there a test drive option available?

    Currently we do not offer test drive. However, we will try adding this feature soon.

     

    Is the given Ex-showroom price the exact price?

    It is only an indicative price for your reference. Please contact the dealer for the exact price of your preferred vehicle.

     

    What is my mandated time-period to collect the item?

    You can collect your item on/before the date mentioned in the Request for Pickup SMS.

  • How can I avail installation service for my item?
    • You have to opt for the installation service while placing your order. You will see a check box section next to the item price. Depending on your purchase, either JiffyHunt or your item's brand will install your item.
    • Clickhere to know more about the installation process.
    • In case you face any trouble getting your item installed, please write to us in 'CONTACT CUSTOMER CARE'.

     

    Top Installation & Demo FAQs

    • When will my item be installed?
    • For installation provided by JiffyHunt, the service engineer will call you within 24 hours of delivery of your item. He will book a time slot for installation, per your convenience.
    • For installation provided directly by the brand, you need to call them to book the installation once your item is delivered. You will find their contact number under the "Installation and Warranty" section of your item's page.
    • In case you face any issues getting your item installed, please write to us in 'CONTACT CUSTOMER CARE'.

     

     

    JiffyHunt offers both free and paid installation depending on the item purchased. The details are mentioned on your item's page.

    1. Free installation and demo: You will not be charged for standard installation of your item (inclusions mentioned below). For any additional customized work or material used, charges will need to be borne by you.
    2. Paid installation and demo: You will need to pay the standard installation (inclusions mentioned below) to the service engineer. Approximate charges will be mentioned on the item's page. In addition, you may need to pay for any additional customized work or material used which are not covered under standard installation.

    The services covered under standard installation include:
    - Installation of copper pipe for air conditioners (bundled with standard kit)
    - Fixing of indoor unit plate for air conditioners (bundled with standard kit)
    - Connecting of electrical wire (indoor unit to outdoor unit, bundled with standard kit)
    - Wall drilling
    - Outer case fitting
    - Drainage pipe connection (bundled with standard kit)
    - Wire for electrical connection (unit to electric socket, bundled with standard kit)
    - Item demonstration

     

    Any additional work you request during your item's installation is chargeable. Please pay the amount directly to the engineer. This may include charges for extra wires / pipes, etc.

    The charges for any additional work including repair and inspection will need to be borne by you.

    • Do I need to contact JiffyHunt's customer care for installation once I receive my item?
    • No, you don't need to! For installation provided by JiffyHunt, the service engineer will call you within 24 hours of delivery. He will book a time slot for installation, per your convenience.
    • For installation provided directly by the brand, you need to call them to book the installation once your item is delivered. You will find their contact number under the "Installation and Warranty" section of your item's page.
    • In case you face any issues getting your item installed, please write to us in 'CONTACT CUSTOMER CARE'.

     

    Your item will be installed either by the brand or JiffyHunt's service provider depending on the item purchased. Either case, your warranty remains unaffected.

    While most brands include the wall mount in the television's box, it is best to refer to the item details section to confirm this. Certain brands and TV models may not include the wall mount. In such cases, the engineer will provide the wall mount at an extra cost.

  • What is Jiffy hunt?

    JiffyHunt is the latest offering to enhance your online shopping experience. There are multiple benefits to upgrading your order to JiffyHunt:
    - FREE next day delivery in eligible PIN codes
    - FREE standard delivery
    - Extended purchase protection

    These benefits apply on all JiffyHunt Fulfilled  orders placed against any of the following pre-paid payment modes:
    • Credit card
    • Debit card
    • Net banking
    • Credit card EMI
    • FreeCharge Account
    • SD Gift vouchers

    Top JiffyHunt FAQs

    Simply pay using a prepaid mode of payment - Credit/debit card, net banking, credit card EMI, FreeCharge Account or SD gift vouchers.

    JiffyHuntorder is only available on prepaid modes of payment.

    Only 100% pre-paid modes of payment are eligible to be upgraded to JiffyHunt Gold.

    Some SD+ items are not covered under JiffyHuntand hence don’t share its benefits.

    You can return your JiffyHuntorder within 14 days of delivery. All other terms and conditions of our returns policy will apply. For complete details, click here.

    Check if your order is a JiffyHuntorder. If yes, it is possible that your item is non-returnable.

    If this facility is available at your PIN code, you will be automatically upgraded to it.

     

    Yes it is!

    JiffyHuntorders can be returned/replaced within 14 days of delivery. All other terms and conditions of our returns policy will apply. MY ORDERS will have the RETURN/REPLACE button active till the promised period. For complete details, click here.